Factors affecting travelers' satisfaction with rail transit systems

Ensuring a high traveller satisfaction level in public transportation systems is vital goal for managers and decision-makers working municipalities/city governments. Accordingly, traveling service providers need to recurrently assess the quality of their determine its adequacy effectiveness. Providing services millions people, Istanbul Municipality conducts regular surveys perception Istanbulers on transportation. In this study, we analysed data obtained from one these administered people who use rail transit lines. We particularly focused set questions that covers following five dimensions: comfort, fee, safety, accessibility, overall travel satisfaction. Using structural equation model, explored effects accessibility travellers’ with Based results, found perceived fee affordability has significant effect whereas safety does not have travelers’ general